Our Guarantees

60 Day Money Back Guarantee

With our 60-Day, Unconditional, Money-Back Guarantee, you have a total of 60 days from your purchase date for you and your dogs to fall in love with the GLEADING! If you're not completely satisfied, return your products before the 60-day deadline.

If you and your dogs aren't satisfied with the GLEADING, simply contact us on service@training-collar.net within the 60-Day time period.


2 Year Warranty

This product has been engineered and crafted with great care for your satisfaction. Please read all instructions before using this product. GLEADING warrants this product and all parts thereof, except as set forth below, only to the original purchaser at retail, to be free from defective materials and workmanship from the date of the original retail purchase for the period shown below. 

A. This two-year limited warranty is valid for the Warranty Period and applies only to replacement of the parts found to be defective in material or workmanship. This warranty does not apply to damage due to misuse, abuse, neglect, alteration or the use of any unauthorised attachment; nor damage caused by the use of an electrical circuit not specified on the GLEADING product.

B. If this product is found to be defective, GLEADING will replace the defective parts at no charge to the original owner. Such replacement services shall be rendered solely by GLEADING. If any defects should be found in this product, please Email us at service@training-collar.net. A new or remanufactured equivalent part will be shipped directly to you. When you receive the replacement part, kindly box the defective part in the replacement box with the prepaid label enclosed and return to GLEADING. GLEADING will prepay all freight for the replacement item, as well as the return of the defective item. This warranty is void and the owner will be charged for the replacement part if the owner repairs or modifies the product in any way or does not return the part requested. 

C. GLEADING is not liable for incidental or consequential damages of any nature. There is no implied or express warranty of merchantability or fitness for a particular purpose on this product. Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts, so these limitations or exclusions may not apply to you. This warranty gives you specific legal rights and may also have other rights, which vary from state to state. 

If you have any questions concerning your product or warranty, call Customer Support: service@training-collar.net


If I just received my product but it no longer suits me, I want to return it. How do I return a product?

If the product does not suit you, we accept any return of products on the condition that they are suitable for their remarketing.

you have a period of 60 days from the date of delivery of your order to return any item that does not suit you.

The return of the product can only be accepted on the condition that the product has not been unopened, unsealed, opened, torn, marked and suitable for re-marketing.

To return one or more products, simply contact our customer service who will tell you the procedure and the address to return your package.

Do not return your order to us without the prior authorization of our customer service. Our service will give you the address and details necessary to correctly make your return.


Do not forget to return your product to us with its original packaging and all of its accessories.

After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wish, we will offer you:

1. the refund of your purchase

2. resending a new product
If you have chosen to be reimbursed, the reimbursement will be made using the same means of payment as that used for your purchase (bank card, paypal, check) and it will be made as soon as possible.

The costs incurred for the return of an item in withdrawal, or broken down under manufacturer's warranty are not reimbursed by our services and remain at your expense.