Please Email us and we will respond as soon as possible!

Here at Lodon, UK, our friendly team is happy to answer any questions or enquiries you may have.  Feel free to contact us via the contact form below or give us a call during office hours. 

Office Hours: 

Monday - Friday: 9:00am - 5:00pm

Saturday & Sunday: Closed

Email: service@traing-collar.net

Address: 89 Upper Ground, Lambeth, London, SE1 9PP


2 Year Warranty
This product has been engineered and crafted with great care for your satisfaction. Please read all instructions before using this product. GLEADING warrants this product and all parts thereof, except as set forth below, only to the original purchaser at retail, to be free from defective materials and workmanship from the date of the original retail purchase for the period shown below. 

A. This two-year limited warranty is valid for the Warranty Period and applies only to replacement of the parts found to be defective in material or workmanship. This warranty does not apply to damage due to misuse, abuse, neglect, alteration or the use of any unauthorised attachment; nor damage caused by the use of an electrical circuit not specified on the GLEADING product.

B. If this product is found to be defective, GLEADING will replace the defective parts at no charge to the original owner. Such replacement services shall be rendered solely by GLEADING. If any defects should be found in this product, please Email us at service@training-collar.net. A new or remanufactured equivalent part will be shipped directly to you. When you receive the replacement part, kindly box the defective part in the replacement box with the prepaid label enclosed and return to GLEADING. GLEADING will prepay all freight for the replacement item, as well as the return of the defective item. This warranty is void and the owner will be charged for the replacement part if the owner repairs or modifies the product in any way or does not return the part requested. 

If you have any questions concerning your product or warranty, Email Customer Support: service@training-collar.net


Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@training-collar.net

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@training-collar.net

and send your item to: Address: 89 Upper Ground, Bishop's,London, United Kingdom, SE

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Address: 89 Upper Ground, Lambeth, London, SE1 9PP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.